Smith O’Callaghan & White is named to the BTI Client Service A-Team 2009

Smith O’Callaghan & White is named to the BTI Client Service A-Team 2009

For the second consecutive year, we have received this distinction based on the BTI Consulting Group’s nationwide survey of corporate counsel. This survey identifies those law firms nationally achieving excellence in client service and outstanding client satisfaction.

  • One of only a few boutique law firms in the United States so honored.
  • The only boutique law firm in Chicago so honored.

The BTI survey results were based on interviews of 270 corporate counsel at large and Fortune 1000 companies to assess all aspects of client relationships, including client focus and satisfaction. The interviews were conducted between May 1 and September 15, 2008. The 2009 survey results can be found at the BTI website:

The BTI survey for 2009 – as it did in 2008 – specifically named Smith O’Callaghan & White to the Honor Roll of Law Firms as delivering outstanding client service in the following categories:

  • Best at Client Focus
  • Best at Understanding the Client’s Business
  • Best at Regional Reputation
  • Best at Unprompted Communications
  • Best at Dealing with Unexpected Changes
  • Best at Anticipating the Client’s Needs